Contact Us

Springfield

• Monday – Thursday, 8 am – 5 pm
• Friday, 8 am – 1 pm

Urbana

• Tuesday and Wednesday, 12 pm – 5 pm
• Friday, 8 am – 12 pm

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Springfield Orthopaedic and Sports Medicine Institute and they will contact us.

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (937) 398-1066. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Springfield Orthopaedic and Sports Medicine Institute, we accept Workers’ Compensation and most major insurance plans. Please contact your insurance company or you may call our office at (937) 398-1066 to find out if we accept your insurance plan. 

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, and Discover. There is a $25 fee for all returned checks.

If you have a question related to your bill or insurance, please contact our billing specialists at (937) 398-1066.

If you have a workers’ compensation claim, be sure to notify the office staff immediately. You will need to supply us with the:

• Date of injury
• Type of injury with eligible codes
• Claim number
• Name and phone number of the insurance adjustor or case manager
• Employer at the time of injury
• Workers’ compensation carrier
• Alternate private insurance information
• Attorney's name and telephone number, if applicable

Workers’ compensation and disability forms require additional time and personnel to complete. Please allow 7-10 working days for completion of this paperwork. We do not charge for workers’ compensation forms, but for disability forms, FMLA, and other paperwork, we charge $20 per form, payable at the time the form is presented to our office.

If it is necessary to cancel your appointment, please do so at least 24 hours in advance so someone else can schedule in that appointment time. There will be a $25 charge for no-show appointments and those appointments not cancelled within 24 hours.

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Doctors at Springfield Orthopaedic and Sports Medicine Institute have hospital or surgery center affiliations with:

• Springfield Regional Medical Center
• Mercy Memorial Hospital – Urbana
• Ohio Valley Surgical Hospital*

*Dr. Thompson, Dr. Galluch, and Dr. Deboo are investors in Ohio Valley Surgical Hospital. At times they refer patients to Ohio Valley Surgical Hospital in connection with their care and treatment.

Prescriptions and refills for established patients of Springfield Orthopaedic and Sports Medicine Institute are routinely issued during our regular office hours (see above). You can make your request by calling our office at (937) 398-1066.

No refills are issued during the evenings, weekends, or holidays, as the doctors do not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.